Wholesale Customer Care Specialist 8a-5p
TR WHOLESALE SOLUTIONS, LLC TR WHOLESALE SOLUTIONS, LLC South Bend, IN South Bend, IN Full-time Full-time $37,500 - $41,500 a year $37,500 - $41,500 a year 12 hours ago 12 hours ago 12 hours ago Health, Vision, and Dental Insurance; Matching 401k; Paid Time Off Hourly, Non-Exempt, Starting at $18 / hour Tire Rack Wholesale is seeking great Customer Care Specialists that want to join a great e-commerce team! Specialists will work as a team to provide support to a wide range of contacts.
Each team member utilizes in-depth knowledge of company products, processes, and programs to solve problems and take initiative in shaping each customer's experience.
If you have a background in customer support and are looking for a fast-paced, collaborative work environment, we would love to hear from you!
Responsibilities:
Identify and assess customer needs in a high volume call center environment; Communicate policies, grant accommodations, and show good judgment in all decision making; Resolve customer issues, providing appropriate solutions and follow up, via telephone or email to ensure resolution; Collaborate with other departments to resolve technical issues; Respect and appreciate every customer.
Requirements:
2
years of Customer Service experience, preferred; Quick learner with a positive attitude and a heart for providing great customer service; Excellent verbal communication skills; Strong written skills for email and written follow-up correspondence; Strong ability to navigate the Internet efficiently; Ability to prioritize and manage time effectively; Ability to work in a fast-paced environment independently and as part of a team.
Hours:
Training:
4-6 weeks, Monday-Friday.
- Schedule:
Monday-Friday, 8:
00am - 5:
00pm, 5-day work week, plus one (1) Saturday per month from 9:
00am - 4:
00pm.
#LP.
Estimated Salary: $20 to $28 per hour based on qualifications.
Each team member utilizes in-depth knowledge of company products, processes, and programs to solve problems and take initiative in shaping each customer's experience.
If you have a background in customer support and are looking for a fast-paced, collaborative work environment, we would love to hear from you!
Responsibilities:
Identify and assess customer needs in a high volume call center environment; Communicate policies, grant accommodations, and show good judgment in all decision making; Resolve customer issues, providing appropriate solutions and follow up, via telephone or email to ensure resolution; Collaborate with other departments to resolve technical issues; Respect and appreciate every customer.
Requirements:
2
years of Customer Service experience, preferred; Quick learner with a positive attitude and a heart for providing great customer service; Excellent verbal communication skills; Strong written skills for email and written follow-up correspondence; Strong ability to navigate the Internet efficiently; Ability to prioritize and manage time effectively; Ability to work in a fast-paced environment independently and as part of a team.
Hours:
Training:
4-6 weeks, Monday-Friday.
- Schedule:
Monday-Friday, 8:
00am - 5:
00pm, 5-day work week, plus one (1) Saturday per month from 9:
00am - 4:
00pm.
#LP.
Estimated Salary: $20 to $28 per hour based on qualifications.
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