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Customer Service Agent - 4pm - Midnight

Company Name:
Career Transitions, LLC
Our client, located in South Bend, is looking for 1 Customer Service Agent 4:00 p.m. - midnight.
The Customer Service Agents will do the following:
Answer phones/emails from customers needing help with shipment update, new pickups, billing/rating questions and quoting.
Point of contact for the Top Account customers plus general Call Center questions.
Watch grid for any large backups.
Participate in daily chat and claim/flag emails in order to provide the exact customer service needs that the customers expect.
Monitor the ?Out for Deliveries? for the customers that are assigned to the CSA.
Must be able to multi-task, have good written and verbal communication skills and have the ability to listen and understand the customer needs.
Excel and Word experience is preferred, but not required.


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